So, the Hyatt sends me a satisfaction survey that I fill out quickly and send back in with the complaints...guess what no response. Instead, I get another email from their Chief Operating Officer, Chuck, asking if I'd done the survey.  At this point I'm really ticked because not only have you asked once, but you've asked twice and still not listened.  The funny thing in the email below is that it says July 09, when I stayed there in July of this year 2011!  Any way, Chuck if you want my feedback here it is.  The staff was perfect, the facilities were well kept, the room was neat and clean...but in Texas heat of 100+ I need an AC that gets cold at night and yours did not. I was to tired to get dressed go downstairs ask for a new room...you get the idea.

P.S. I answered the survey hold back from asking again.

Email Received
*****************************************************************************************
Dear CHRISTOPHE SLOAN,

Thank you for choosing Hyatt Hotels and Resorts for your recent stay
at the Hyatt Regency North Dallas ending on July 09.

Recently we invited you to complete a short survey about your stay. If
you have already completed the survey, thank you. If not, please set
aside a few moments to respond. Your feedback helps us to continuously
improve and provide the high standards you expect from Hyatt.

Start the survey now by clicking the link below:
http://custsurvey.hyatt.com/hgss/index.php?name=hyattguest&password=1192010489
Password: 1192010489

If you are unable to click on the link above please copy and paste it
into your browser's address bar and hit enter. If you are prompted for
a password after clicking on the link, please copy and paste the
following into the box: 1192010489

If you have any questions regarding the survey, please click here.

Thank you in advance for your feedback. We look forward to welcoming
you back to Hyatt soon.

Sincerely,

Chuck Floyd
Chief Operating Officer North America Operations
Hyatt Hotels Corporation